At Amita G Outboards, we strive to ensure that every customer is completely satisfied with their purchase. Because outboard engines and marine components are heavy, high-value mechanical products, specific guidelines apply to returns, exchanges, and order cancellations.
1. 30-Day Return Window
We accept return requests for eligible products within 30 days of the original delivery date. To be eligible for a return:
Unopened & Unused Condition: Items must be brand new, uninstalled, unused, and in their original factory packaging.
No Oil or Fuel: Outboard engines that have been filled with oil, fueled, or mounted to a boat transom cannot be returned under standard return policies due to hazardous materials transport regulations.
Complete Components: The return must include all original manuals, keys, hardware, props, and included accessories.
2. Return Authorization Process
Before shipping any item back to our facility, you must obtain a Return Merchandise Authorization (RMA) number:
Submit Request: Contact our customer service team through our Contact Page with your order number and reason for return.
Receive RMA & Instructions: If approved, our team will issue an RMA number along with designated return shipping instructions and warehouse addresses.
Dispatch: Packages returned without an official RMA number clearly marked on the exterior shipping label may be refused at our warehouse.
3. Shipping Fees & Restocking Charges
Standard Customer Returns: If you are returning an item due to buyer’s remorse, ordering the incorrect shaft length, or changing your mind, the customer is responsible for all return shipping/freight fees.
Restocking Fee: A standard 15% restocking fee applies to returned engines and freight items to cover inspection and handling costs.
Initial Freight Costs: Original shipping and freight charges are non-refundable.
4. Damaged, Defective, or Incorrect Shipments
If your item arrives damaged, defective, or if you received the incorrect model:
Immediate Notice: You must report shipment issues within 48 hours of delivery.
Crate Damage: For freight shipments, ensure exterior damage is documented on the carrier’s Bill of Lading (BOL) as outlined in our Shipping & Freight Policy.
Zero Customer Cost: If the return or exchange is due to a carrier error or a mistake on our part, Amita G Outboards will cover all return freight costs and dispatch a replacement unit promptly.
5. Refunds & Processing Time
Inspection: Once your returned item arrives at our facility, our technicians will inspect it within 3 to 5 business days to confirm its condition.
Credit Approval: Upon passing inspection, your refund (minus applicable restocking or original freight fees) will be processed back to your original payment method.
Processing Delay: Please allow 5 to 10 business days for your banking institution to post the credited funds to your account.